Return & Refund Policy
Return & Refund Policy
At Cavendish ("we", "our", "us"), customer satisfaction is our priority. This Return & Refund Policy is in accordance with the European Union Consumer Rights Directive.
1. Right of Withdrawal
Customers within the European Union have the right to withdraw from their purchase within 14 days without providing any reason.
The withdrawal period expires 14 days from the day you or a third party indicated by you (other than the carrier) acquires physical possession of the goods.
2. Conditions for Returns
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition
- Include all original packaging, tags, and accessories
- Not be damaged, washed, or altered
We reserve the right to refuse returns that do not meet these conditions.
3. How to Initiate a Return
To initiate a return, please contact us at:
Email:
support@cavendish.store
Please include your order number and the reason for the return. Our support team will provide further instructions.
4. Return Shipping Costs
Unless the item is defective or incorrect, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed using the original payment method within 14 days of receiving the returned goods.
6. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Items marked as final sale
- Personalized or custom-made products
- Items damaged due to misuse or improper care
7. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photographic evidence.
We will arrange a replacement or a full refund at no additional cost.
8. Late or Missing Refunds
If you have not received a refund after confirmation, please check with your bank or payment provider before contacting us.
9. Policy Updates
We reserve the right to update or modify this policy at any time. Any changes will take effect immediately upon being published on our website.
10. Contact Information
For any questions regarding returns or refunds, please contact us at:
